Return Policy

We accept returns within 30 days of delivery for items that meet the following criteria:

• Item is in original, unused condition
• All original tags and packaging are included
• No signs of wear, damage, or alteration
• Item has not been exposed to smoke, pets, or strong odors

1. Contact Us: Email us at hello@circleandbloom.com with your order number and reason for return. We'll respond within 24 hours.
2. Get Authorization: We'll provide you with a Return Authorization (RA) number and detailed return instructions.
3. Package Securely: Carefully package the item in its original packaging or a similar protective box.
4. Include RA Number: Write the RA number clearly on the outside of the package.
5. Ship the Return: Send the package to the address we provide. We recommend using a trackable shipping method.

Tip: We recommend purchasing shipping insurance for valuable items to protect against loss or damage during return transit.

Once we receive and inspect your returned item:

• Inspection: We'll inspect the item within 2-3 business days
• Approval: If approved, refunds are processed to your original payment method
• Timeline: Refunds typically appear in 5-10 business days depending on your bank
• Notification: You'll receive an email confirmation when your refund is processed

Please note: Original shipping costs are non-refundable unless the return is due to our error.

We're happy to help with exchanges for different sizes or styles, subject to availability:

• Follow the same return process outlined above
• Indicate in your email that you'd like an exchange
• Specify the new item you'd like to receive
• We'll confirm availability and any price differences
• Same 30-day timeframe applies to exchanges

If your wreath arrives damaged or defective, please contact us immediately:

• Email us within 48 hours of delivery
• Include photos of the damage or defect
• Provide your order number and description of the issue
• We'll arrange for immediate replacement or full refund
• No return shipping required for damaged items